The Canadian Mental Health Association – Sudbury/Manitoulin (CMHA-S/M) is vitally interested in the commitment to being responsive to the needs and rights of all individuals.
Policy Statement: Privacy, Confidentiality and Disclosure
CMHA-S/M is committed to ensuring that the privacy of all individuals’ Personal Health Information (PHI) and organizational confidentiality is protected through compliance with Ontario’s Personal Health Information Protection Act (PHIPA), Freedom of Information and Protection of Privacy Act, (FIPPA) and other pertinent legislation.
Policy Statement: Accessibility Standards for Customer Service
The purpose of this policy is to establish guidelines on providing services to people with disabilities that will facilitate accessibility to services for individuals.
This policy is in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and in keeping with Ontario Regulation 429/07 – Accessibility Standards for Customer Service.
CMHA Sudbury/Manitoulin will make reasonable efforts to ensure policies, practices and procedures and the delivery of services provided to persons with disabilities are in keeping with the principles of dignity, equity/equality of outcome, independence and integration and we will communicate with people with disabilities in ways that take into account their disability and communication needs.
CMHA would like to assist individuals in becoming aware of the importance of possessing good conflict resolution skills. This process helps identify potential situations and how they can be approached, defused and ultimately resolved.